PTG Fitness Terms of Service
These Terms of Service ("Terms") are a binding agreement between you and PTG Fitness ("PTG Fitness," "we," "us," or "our") governing your use of the PTG Fitness mobile app, related services, and websites that link to these Terms (collectively, the "Services").
By creating an account or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1. Eligibility and Account Authority
You must be at least 13 years old, or the higher minimum age required where you live. If you are under the age of majority, you may use the Services only with the permission and supervision of a parent or legal guardian who agrees to these Terms. You may not use the Services where doing so is prohibited by law.
2. App Store License and These Terms
The Apple Licensed Application End User License Agreement ("Apple Standard EULA") governs the license to the iOS app unless Apple or PTG presents another applicable license. These Terms supplement the Apple Standard EULA and govern PTG accounts, hosted features, subscriptions, content, and related Services. If these Terms conflict with the Apple Standard EULA regarding the licensed iOS app, the Apple Standard EULA controls to the extent of that conflict.
3. Account Registration and Security
You agree to provide accurate, current information, keep it updated, protect your credentials, and promptly notify support@ptgfitness.com of suspected unauthorized access. Accounts are personal and non-transferable. You are responsible for activity under your account except to the extent applicable law provides otherwise.
4. License and Acceptable Use
Subject to these Terms and the Apple Standard EULA, PTG grants you a limited, non-exclusive, non-transferable, revocable license to use the Services for personal, non-commercial fitness, nutrition, and wellness purposes.
You may not:
- Use the Services unlawfully or violate another person's rights.
- Misrepresent your identity or account authority.
- Access another account or interfere with the security, integrity, or operation of the Services.
- Upload malware or harmful code.
- Scrape, crawl, reverse engineer, decompile, or disassemble the Services except where applicable law expressly permits it.
- Copy, sell, sublicense, or use the Services to build a competing product or dataset without written permission.
- Circumvent plan limits, access controls, or safety measures.
5. Health, Fitness, and Nutrition Disclaimer
THE SERVICES PROVIDE GENERAL FITNESS, NUTRITION-PLANNING, AND WELLNESS INFORMATION. THEY DO NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, TREATMENT, OR EMERGENCY SERVICES AND ARE NOT A SUBSTITUTE FOR PROFESSIONAL CARE.
Consult a qualified professional before beginning or materially changing a diet, exercise, or wellness program, particularly if you have a health condition, injury, allergy, dietary restriction, are pregnant or nursing, or take medication. Stop an activity that feels unsafe and seek appropriate care. If you believe you have a medical emergency, contact local emergency services.
Device readings, manual entries, calorie calculations, and other estimates may be incomplete or inaccurate. You remain responsible for deciding whether an activity or meal is appropriate for you, subject to rights that cannot lawfully be waived.
6. AI-Powered Features
PTG may generate meal plans, workout plans, nutrition estimates, summaries, and Assistant responses using artificial intelligence. AI output can be incomplete, inaccurate, or unsuitable for your circumstances. Review it before relying on it and do not use it as the sole basis for a health or safety decision.
AI features are optional. PTG asks for the applicable permission before sending personal information to OpenAI and explains the recipient, categories, and purpose. If you decline or later withdraw permission, PTG will not make future disclosures to OpenAI for those features. The Privacy Policy and Consumer Health Data Privacy Policy explain the processing in more detail.
7. Subscriptions, Billing, and Cancellation
Some features require a paid subscription purchased through Apple. Plan features, billing period, price, and any trial terms are shown before purchase. Subscriptions automatically renew unless canceled through your Apple ID at least 24 hours before the current period ends, subject to Apple's purchase terms.
Apple handles payment, renewal, cancellation, and refund decisions. PTG does not store full payment card details. Canceling stops future renewal but ordinarily does not refund the current period. Deleting a PTG account does not automatically cancel an Apple subscription; you must cancel it separately in Apple's subscription settings.
8. User Content
"User Content" includes profile information, logs, photos, notes, messages, feedback, and other content you submit or create. You retain ownership of your User Content.
You grant PTG a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, transmit, and process User Content only as reasonably necessary to provide, secure, maintain, and improve the Services in accordance with the Privacy Policy. This license does not permit PTG to use Apple Health data, meal or workout records, meal photos, or Assistant messages for advertising.
You represent that you have the rights needed to submit User Content and that it does not violate law or third-party rights. PTG may remove or restrict content that violates these Terms or creates a security or legal risk.
9. Third-Party Services
The Services may integrate with Apple Health, StoreKit, OpenAI, Supabase, Google AdMob, Edamam, Open Food Facts, and other third-party services. Third-party terms and privacy policies apply to their services. PTG is not responsible for third-party content, availability, or conduct, except to the extent applicable law provides otherwise.
Optional integrations can be declined or disconnected through available app or device controls. Disabling an integration may disable only the feature that depends on it.
10. Intellectual Property and Feedback
The Services, including software, design, text, graphics, trademarks, and PTG-created content, are owned by PTG or its licensors and protected by law. No rights are granted except the limited license stated in these Terms.
If you submit feedback or suggestions, you grant PTG a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate that feedback without compensation or attribution. This does not transfer ownership of private health records or other User Content unrelated to the feedback.
11. Privacy and Consent
Our Privacy Policy explains how PTG processes personal information, and our Consumer Health Data Privacy Policy provides additional U.S. health-data disclosures. These notices are incorporated for transparency but are not contracts that replace a legally required consent. PTG requests separate permission where required.
12. Service Changes and Availability
We may add, change, suspend, or discontinue features. We do not guarantee uninterrupted or error-free operation. Where required, we will provide notice before a material change that adversely affects a paid service.
13. Suspension, Termination, and Account Deletion
You may stop using the Services and delete your account at any time using the in-app tool or by contacting support. We may suspend or terminate access for a material breach, unlawful conduct, security risk, nonpayment, or where required by law. Where reasonable and legally permitted, we will provide notice and an opportunity to address the issue.
On termination, your license ends. Provisions that by their nature should survive—including ownership, disclaimers, liability limitations, indemnity, dispute terms, and accrued payment obligations—will survive. Personal information is retained or deleted as described in the Privacy Policy and applicable law.
14. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT EXPRESS OR IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. PTG DOES NOT WARRANT THAT THE SERVICES OR AI OUTPUTS WILL BE ACCURATE, COMPLETE, SECURE, UNINTERRUPTED, OR ERROR-FREE.
Nothing in these Terms excludes warranties or consumer rights that cannot lawfully be excluded.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PTG AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM THE SERVICES OR THESE TERMS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PTG'S TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO PTG IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) USD $50. Some jurisdictions do not permit certain exclusions or limits, so they may not apply to you.
16. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless PTG and its affiliates, officers, directors, employees, agents, licensors, and service providers from third-party claims, damages, and reasonable costs arising from your unlawful misuse of the Services, infringing User Content, or material violation of these Terms or another person's rights. This section does not require indemnification for PTG's own negligence, unlawful conduct, or matters that cannot legally be shifted to you.
17. Governing Law and Disputes
These Terms are governed by Ohio law, without regard to conflict-of-law rules, except where mandatory consumer law requires another result. Before filing a claim, you agree to contact support@ptgfitness.com and attempt an informal resolution for 30 days.
TO THE EXTENT PERMITTED BY LAW, AN UNRESOLVED DISPUTE WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION RATHER THAN A JURY TRIAL OR CLASS ACTION, EXCEPT THAT EITHER PARTY MAY BRING AN ELIGIBLE CLAIM IN SMALL CLAIMS COURT OR SEEK INJUNCTIVE RELIEF FOR INTELLECTUAL-PROPERTY MISUSE. For matters not subject to arbitration, the state and federal courts in Cuyahoga County, Ohio will have jurisdiction, unless applicable law gives you the right to proceed elsewhere.
18. Changes to These Terms
We may update these Terms. We will post the revised version and date and provide additional notice of material changes where required. Changes do not retroactively reduce accrued rights. If you do not agree to updated Terms, stop using the Services before they take effect.
19. General
These Terms, the Apple Standard EULA where applicable, and any purchase terms presented to you form the agreement governing the Services. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue. A failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; PTG may assign them in connection with a business reorganization or transfer, subject to applicable law.
20. Contact
PTG Fitness
Terms & Legal Inquiries: support@ptgfitness.com